Policy

Complaint Policy

1. Introduction

Livingstone Real Estate NY Inc (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], use our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following types of information about you:

• Personal Identification Information: Name, email address, phone number, postal address, and other identifiers by which you may be contacted online or offline.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Information

We use different methods to collect data from and about you including:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To improve, personalize, and expand our website and services.
• To understand and analyze how you use our website and services.
• To develop new products, services, features,

Privacy Policy

This Privacy Policy outlines the practices of (Polly) Tong Tong Cheung Douglas Elliman Real Estate regarding the collection, use, and disclosure of personal data when you use our website http://www.housebypolly.com, and the choices you have associated with that data. By using our website, you consent to the collection and use of information as described in this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our services to you.

Types of Data Collected

Usage Data: We may also collect information on how the website is accessed and used (“Usage Data”).

Personal Data: The Company does not trade or sell personal information with other parties for marketing purposes. While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Opt-In for Phone Number Collection

As part of our commitment to providing you with the best possible experience and keeping you informed about our latest updates, promotions, and offers.

By providing your phone number and submitting the form, you consent to receive occasional text messages or phone calls regarding important updates, promotions and offers related to our products or services.

Rest assured, your privacy is important to us. We will never share your phone number with third parties without your consent, and you can opt out of receiving communications from us at any time by contacting us or using the opt-out link provided in our messages.

Thank you for choosing to stay connected with us!

If you have any questions or concerns about our use of your phone number, please feel free to contact us.

Consent

When we collect personal data directly from you outside of our website (for instance, through phone calls, in-person interactions, or other offline methods), we are committed to ensuring that your consent is informed, freely given, and explicitly obtained. Here’s how we handle consent in these contexts:

5.1 How We Obtain Your Consent

• In-Person Interactions: If we collect your personal information during face-to-face interactions, we will explain the purpose of the data collection and request your explicit consent before proceeding. This might include signing a consent form or verbally agreeing to the terms presented to you.
• Phone Calls: When collecting information over the phone, we will clearly explain the purpose of the call and the data collection process. We will ask for your explicit verbal consent before recording or storing any personal information.
• Email or Postal Mail: When you provide information via email or postal mail, we will include a clear explanation of why we need your information and how it will be used. We will request your explicit consent in writing, which you can provide by responding to our email or signing and returning a consent form sent by mail.

Information Provided During Consent

When seeking your consent, we ensure that you are fully informed by providing the following details:

• Purpose of Data Collection: We will explain why we need your personal data and how it will be used. This includes the specific services or activities for which the data is being collected.
• Data to be Collected: We will specify the types of personal information we are collecting (e.g., name and contact details ).
• Right to Withdraw Consent: We will inform you that you have the right to withdraw your consent at any time and explain how you can do so.
• Consequences of Withholding Consent: We will inform you about any potential consequences of not providing consent, such as limitations on the services we can offer you.
• Third-Party Sharing: If applicable, we will disclose whether your data will be shared with third parties, who those third parties are, and the purpose of the sharing.
• Security Measures: We will provide information on how your data will be protected to ensure its security and confidentiality.
• Duration of Data Retention: We will inform you how long we intend to keep your data and the criteria used to determine this period.

Documenting and Managing Consent

• Record Keeping: We will keep detailed records of when and how we obtained your consent, including the information provided at the time and the specific consent you granted.
• Updates and Renewals: If there are significant changes to how we collect or use your personal data, we will seek your consent again, providing updated information and obtaining explicit agreement to the new terms.
• Withdrawal of Consent: You can withdraw your consent at any time by contacting us at [Contact Information]. Upon receiving your withdrawal request, we will cease processing your data for the purpose(s) you originally consented to, unless there is a legitimate reason to continue.

By ensuring these measures are in place, we aim to respect your privacy and provide you with control over your personal information.